From Business Objectives to an Agentic AI enabled future
A Business Outcome focused “Bridge to Agentic AI” using Jobs to be Done [1] principles Paul Bertucci – Strategic/Distinguished Architect
AI Readiness
The AI Paradox: Racing Toward a Customer Experience We’re Not Ready For
“The question isn’t whether AI will transform the customer journey. It’s whether we’re transforming it with intention or in desperation.”