Field notes on Operational Excellence and value creation below, written by the operators who do the work, not a content desk. The Journal further down is looser: shorter, more conversational posts on whatever we are chewing over, open for comment.
A Business Outcome focused “Bridge to Agentic AI” using Jobs to be Done [1] principles Paul Bertucci – Strategic/Distinguished Architect […]
Read the article“The question isn’t whether AI will transform the customer journey. It’s whether we’re transforming it with intention or in desperation.” […]
Read the articleA Business Outcome focused “Bridge to Agentic AI” using Jobs to be Done [1] principles Paul Bertucci – Strategic/Distinguished Architect […]
“The question isn’t whether AI will transform the customer journey. It’s whether we’re transforming it with intention or in desperation.” […]
“L&D isn’t just a perk, it’s a performance engine. When teams are under-enabled, no amount of strategy or tooling can […]
“Operational Excellence isn’t built on financial engineering, it’s built on sustainable value creation. When portfolio companies lack operational discipline, no […]
“Operational Excellence isn’t built on technology, it’s built on intentional design. When the foundation is weak, no amount of digital […]
Where the formal Insights articles above are considered and edited, the Journal is closer to a running conversation: quicker takes on what we are seeing with clients, in the industry, or in our own operations. Add your voice in the comments.
Most forecast conversations are about the number. Whether it is achievable, whether the team believes it, what happens if it […]
Most founders we speak to are in roughly the same position. Revenue is growing. The team is bigger than it […]
Say the word “consultant” to most business owners and you can watch them reach for the exit. I understand why. […]
Our Insights articles are written carefully. They take time, they get edited, and they’re meant to be referred back to. […]
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