All insights Journal

Why we’ve started a Journal

Giggsy Jayaweera 1 min read

Our Insights articles are written carefully. They take time, they get edited, and they’re meant to be referred back to. That’s the right way to publish a considered view.

It’s also not how most of our best thinking happens.

Most of it happens on calls, in the gaps between meetings, and in the occasional argument over what a business actually needs. So we’re starting a Journal: shorter, more personal, and a bit less polished. Notes from the work, things we’ve changed our minds about, and the odd observation that doesn’t merit a full paper.

Expect posts from across the team. Some will be useful, some will be opinionated, and a few will probably be wrong. You’re welcome to tell us which.

You can follow along by RSS, and comments are open.

Written by

Giggsy Jayaweera

Giggsy Jayaweera is the Founder and CEO of 236 Works, the boutique Operational Excellence consultancy. He brings more than 22 years driving sales operations and business transformation across telecommunications and cloud communications, with senior roles at 8x8 and RingCentral, head of sales operations at CityFibre through the UK full-fibre build, and the Salesforce implementation at Exponential-e that helped grow revenue from one to three million pounds a month. He founded 236 Works on a simple belief: world-class businesses are built on operational foundations first, and only then does technology, including AI, deliver real returns instead of expensive noise.

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